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Go to the shop#Frequently asked questions
International Shipping available?
No, Currently We offer National(India) shipping for our customers.
Who will pay for shipping and delivery charges?
The shipping and delivery charges are borne by the customer. Total order amount will include the shipping and packing charges as well.
whenever we mention as free shipping, customer need not pay for shipping.
How is shipping amount decided?
Shipping charges on our products shall be mentioned at the time of checkout. These shipping charges are based on the weight of the product, volume after packing, and the destination of delivery.
Who are the courier partner?
We have shipping team using different shipments. Incase these couriers do not serve the shipping address, we use Speed Post for our domestic order shipments.
Do the prices on website include taxes?
No, All prices are excluding taxes. Which is calculated at the checkout.
What is the estimated delivery time?
Estimated dispatch is 5 working Days or earlier from the date of order.
Estimated Delivery 6-8 Working Days.
How to Track my order?
Customer will receive the tracking ID email once the order is dispatched.
How can I pay for my order?
We accept credit/debit cards, net banking, UPI transaction to make payment online.
What should I do when I have made order and amount also got deducted but order got cancelled?
Please write an email to us at rekha.devagan@labelrd.com with details regarding the transaction and snapshot of the reference number. We will check the issue and will update you on the order status.
What is the Cancellation Policy?
We accept cancel requests only in case the order is not processed. We will have the order canceled and process refund. We will not be able to cancel orders, if they are already Shipped.
I just cancelled my order. When will I receive my refund?
Once an order is canceled, the refund will be initiated and processed within 7-10 working days.
Are there physical stores?
No. This is currently online brand.
Can I order a product if that is marked sold out?
The online collections are exclusive and limited designs and we have only one quantity of each. Once a product is sold out. We will not be able to get the same product back in stock.
What items are not returnable?
We allow return only in case of defective/damaged product. In case items do not have proper folding, tags are damaged or missing or item is damaged, return and exchange policy will not be applicable for the same and no refund will be initiated in such cases.
Make sure that the products returned should be in original condition, unwashed, unused, should have original tags/labels in place and folds intact and returned.
What items are exchangeable?
Exchange is allowed only in cases where customer is dissatisfied with the color, size, shape, quality of the product and exchange is done. please contact us within 2 days of receiving the product.Kindly ensure that the product returned should be in original condition, unwashed, unused, should have original tags/labels in place and folds intact and returned along with the invoice.
How do I reach the customer care?
For assistanceor concerns, we request you to call us / Whatsapp at +91 7305581112.or email your query to rekha.devagan@labelrd.com